Together with a usability expert Hegle Sarapuu, I participated in a tiny study about the benefits of usability testing. We selected two, visually well crafted Latvian websites and tested them on several users. We were surprised how even few users could help to point out significant obastacles that hindered their ability to use these websites.
In collaboration with usability expert Hegle Sarapuu (Trinidad Consulting), I performed usability studies on two randomly chosen local Latvia websites, namely, Rīgas Satiksme (Riga Public Transport) and Latvija.lv.
Both websites seemed fairly well crafted; nevertheless, we were surprised how informative few usability tests appeared to be. During a one-day workshop, we found a significant number of problems related to usability.
In terms of tools, we used Morae usability testing software kit from TechSmith.