Avoiding Disasters

In collaboration with usability expert Hegle Sarapuu (Trinidad Consulting), I performed usability studies on two randomly chosen local Latvia websites, namely, Rīgas Satiksme (Riga Public Transport) and Latvija.lv.

We captured the best parts in two videos that were used for Hegle’s talk on How to Avoid Disasters for iLive2012 conference.

Both websites seemed fairly well crafted; nevertheless, we were surprised how informative few usability tests appeared to be. During a one-day workshop, we found a significant number of problems related to usability.

In terms of tools, we used Morae usability testing software kit from TechSmith.